What You'll Do

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Support Daily Operations:

• Manage the end-to-end operations workflow, from client onboarding (KYC/KYB) to loan disbursement and repayment monitoring.
• Ensure accuracy and compliance with operational policies and procedures.
• Handle customer queries via email, SMS, social media, and voice calls, providing top-notch support.
• Monitor and assist with payment follow-ups and collections to maintain portfolio health.

Contribute to Growth and Efficiency:

• Assist the Head of Operations in refining workflows and implementing process improvements.
• Analyze data to monitor loan production, portfolio performance, and operational growth, providing actionable insights.
• Conduct business reviews to assess operational efficiency and propose enhancements.

Cross-Functional Collaboration:

• Partner with the Product and Engineering teams to test and refine platform features for improved efficiency.
• Support the Partnerships team with onboarding and managing partner relationships.
• Collaborate with the Country Head and other teams during Jia events and strategic initiatives.

Global Exposure:

• Coordinate with our Kenya team to align best practices and drive cross-market operational excellence.
• Participate in cross-regional projects, gaining hands-on experience in diverse fintech environments.

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Who You Are

The ideal candidate:

• Experienced Professional: You have 2-3 years of experience in operations, fintech, banking, or a related field, with a proven track record of supporting operational tasks.
• Detail-Oriented: You take pride in your work, ensuring that tasks are completed accurately and efficiently, with minimal errors.
• Problem-Solver: You’re proactive in identifying inefficiencies in processes and are driven to find solutions that improve workflows and operational outcomes.
• Customer-Focused: You’re passionate about delivering excellent service and enjoy resolving customer issues, ensuring satisfaction at all touchpoints.
• Data-Driven: You enjoy working with data and analytics to support decision-making and performance tracking, always looking for ways to use insights to drive improvements.
• Adaptable Team Player: You thrive in fast-paced, collaborative environments and are comfortable juggling multiple tasks and responsibilities simultaneously.

A background in business, finance, or economics is preferred, though a strong willingness to learn and adapt is equally important.

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Why This Role is Exciting

• Global Perspective: Work closely with teams in the Philippines and Kenya, gaining firsthand insights into diverse markets and operational strategies.
• Broad Exposure: Get involved in all aspects of operations, partnerships, and product initiatives, building a holistic skill set.
• Mission-Driven Work: Be part of a company that’s creating real impact for SMEs and underserved communities.
• Career Growth: Access opportunities to take on more responsibilities and develop expertise in fintech operations.
• Innovative Culture: Join a team that values learning, collaboration, and making a difference.

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Benefits of Joining Jia

• International Collaboration: Work with global teams and gain exposure to operations in both Kenya and the Philippines.
• Skill Development: Build expertise in fintech operations, analytics, and cross-functional collaboration.
• Impactful Work: Contribute to meaningful initiatives that empower SMEs and drive economic growth.
• Supportive Team: Be part of a fun, dynamic, and inclusive team passionate about making an impact.

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What Success Looks Like

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Within the first 3 months, you’ll:

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• Have mastered the key operational processes and established strong collaboration with teams in both the Philippines and Kenya.
• Have contributed to refining workflows and provided valuable insights based on data analysis, resulting in operational improvements.
• Played a key role in supporting cross-functional projects and enhancing operational efficiency.

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About Jia

At Jia, we’re redefining financing for small and medium-sized enterprises (SMEs) in emerging markets. By offering blockchain-based financing and other flexible financial services, we empower entrepreneurs to take control of their financial futures. 🌟

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Our mission? Close the $5 trillion credit gap for SMEs while fostering innovation, inclusivity, and impact. We’re backed by top fintech and crypto investors and guided by a team of passionate problem-solvers we proudly call Jia-raffes. 🦒

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Jia is a global team spanning Los Angeles, Manila, and Nairobi, united by our belief in breaking barriers and building bridges for underserved entrepreneurs.